If you're not satisfied with the service provided by Cutting Edge Total Comfort, the company is committed to addressing your concerns promptly. As a part of their customer satisfaction protocol, if you're unhappy with the work performed, they offer to remove the installation and provide a refund. This was illustrated in a customer's experience where there was a misunderstanding, and the company acknowledged the issue while explaining their flat-rate pricing policy[0].
For further assistance, please contact their support team to discuss any concerns, as they strive to rectify any issues and ensure customer satisfaction.